Navigating Landlord-Tenant Disputes in Ontario
Renting a home or managing a rental property in Ontario can come with its fair share of challenges. Disagreements between landlords and tenants are common, and often arise from simple misunderstandings, delayed repairs, or missed rent payments. The good news? Most disputes can be handled smoothly with clear communication and a basic understanding of Ontario’s rental laws.
Whether you’re a landlord or a tenant, here’s what you need to know.
Common Reasons for Disputes
1. Late or Missed Rent Payments
This is one of the most common issues.
Tenants may face unexpected job loss or personal emergencies. Landlords, in turn, rely on rent to cover their own bills, including mortgages and maintenance.
Tip: Talk early. A quick conversation or payment plan can prevent bigger problems later.
2. Repairs and Maintenance
- Landlords are required by law to keep rental units in good, livable condition, no matter the age of the building.
- Tenants must keep the space reasonably clean and report any issues as soon as they notice them.
When repairs are delayed or ignored, disputes often follow. Keeping records of all repair requests and responses is helpful for both parties.
3. Deposit Disagreements
Ontario has clear rules around deposits:
- Only a last month’s rent deposit and a refundable key deposit (equal to the replacement cost of the key) are legal.
- Security deposits, pet deposits, or damage deposits are not allowed.
Also, landlords must pay tenants interest on the rent deposit once a year.
4. Privacy and Entry
Your home should feel like your own, even when you’re renting.
Landlords must provide at least 24 hours’ written notice before entering a rental unit, and visits must happen between 8 a.m. and 8 p.m. (except during emergencies like flooding or fire).
Unannounced or frequent visits without notice are not allowed.
5. Evictions
Evictions in Ontario must follow strict legal procedures. A landlord cannot evict a tenant without:
- Giving proper notice
- Filing an application with the Landlord and Tenant Board (LTB)
- Attending a hearing where both sides can present their case
Valid reasons for eviction include unpaid rent, serious damage to the property, or if the landlord or a close family member needs to move in.
The Law Behind It All
Ontario’s Residential Tenancies Act (RTA) sets the rules for most rental relationships. The Landlord and Tenant Board (LTB) is the legal body that handles disputes and decides on issues like evictions, rent increases, and maintenance complaints.
What to Do if There’s a Dispute
1. Talk it Through
Most problems can be solved by speaking directly with the other person.
Be calm and respectful—and always put any agreements in writing.
2. Try Mediation
If a direct conversation doesn’t work, mediation is a good next step.
A neutral person helps both sides find common ground. It’s often quicker and less expensive than a formal hearing.
3. File with the LTB
If all else fails, either party can file an application with the Landlord and Tenant Board.
You’ll need to provide documents such as emails, notices, photos, or receipts. After a hearing, the Board will make a legally binding decision.
Tips to Avoid Future Issues
- Know your rights: Get familiar with Ontario’s rental laws and your responsibilities.
- Keep records: Save receipts, repair requests, and communication.
- Act early: Don’t wait for a small issue to grow into a larger problem.
- Get support: Legal clinics and Legal Aid Ontario can offer free or low-cost guidance.
Frequently Asked Questions
Can a landlord evict a tenant without notice?
No. Legal notice and approval from the Landlord and Tenant Board are required.
Are security deposits allowed in Ontario?
No. Only a last month’s rent deposit and a refundable key deposit are permitted.
How long does it take to resolve a dispute at the LTB?
It depends. Urgent matters may be heard within a few weeks, but most cases take several months due to backlogs.
Final Thoughts
Disputes between landlords and tenants don’t have to turn into full-blown legal battles. In most cases, clear communication, documentation, and an understanding of the law can help resolve things early. When that’s not possible, the Landlord and Tenant Board is there to help.
If you have questions or need support navigating a rental issue, the team at Ahlawat Law Professional Corporation is here to help.